How can I place an order?
To place an order, visit our website, select the desired products and add them to the cart. Once you have finished selecting, proceed to checkout by following the instructions provided.
What is your return policy?
Our return policy lasts 14 days. Items must be unused and in the same condition in which they were received, including the original packaging. Some items, such as perishable goods and intimate products, cannot be returned.
How can I contact you for further questions?
You can contact us via email at info@ciclibrazzo.shop or by phone at (+39) 0382 925821 for any further questions or clarification.
If I pick up the bike in store, is it already assembled?
Yes, it is already assembled and ready to use: assembly is included in the price.
How much does shipping cost?
All information regarding shipping can be viewed on the dedicated page "Shipping".
What payment methods are accepted?
All payment methods are listed in detail on the dedicated page "How to Pay"
How can I change something in my order?
If you need to change something in the order, please contact us immediately. We usually process orders within 2-4 hours and, once your order has been processed, we will not be able to make any changes.
How can I track my order?
You can track your order at any time. At the time the package is handed over to our courier, you will be sent an email with the tracking where you will be able to follow your shipment
Can I have an invoice?
Usually, orders are accompanied by a tax receipt. During the purchase phase, it is possible to request an invoice by completing the necessary fields and entering the request for an Invoice in the notes.
Can I order items not available on the website?
There is no possibility of ordering items not available in stock, except for pre-order or made-to-order items.
Is there a possibility to access discounts and promotions?
Through our newsletters and occasional promotions, you will have the opportunity to buy products at unmissable prices.
It is necessary to register through the dedicated section "Create account"
