Returns
Our policy lasts 14 days. If 15 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.
Several types of goods are exempt from returns. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. Additionally, we do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, a receipt or proof of purchase is required.
Please do not return your purchase to the manufacturer.
There are some situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we'll send you an email to confirm receipt of your returned item. We'll also notify you whether your refund has been approved or denied.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, please check your bank account again.
Then contact your credit card company, it may take some time before the refund is officially posted.
Then contact your bank. It often takes some time for a refund to be posted.
If you've done all of this and still haven't received your refund, please contact us at info@ciclibrazzo.shop.
Shipping
To return the product, you must ship the product to: BICICLETTE BRAZZO DI BRAZZO FILIPPO, CORSO PARTIGIANI, 35, 27012 CERTOSA DI PAVIA PV, Italy
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you're shipping an item over €99.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee we'll receive your returned item.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.
Several types of goods are exempt from returns. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. Additionally, we do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, a receipt or proof of purchase is required.
Please do not return your purchase to the manufacturer.
There are some situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we'll send you an email to confirm receipt of your returned item. We'll also notify you whether your refund has been approved or denied.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, please check your bank account again.
Then contact your credit card company, it may take some time before the refund is officially posted.
Then contact your bank. It often takes some time for a refund to be posted.
If you've done all of this and still haven't received your refund, please contact us at info@ciclibrazzo.shop.
Shipping
To return the product, you must ship the product to: BICICLETTE BRAZZO DI BRAZZO FILIPPO, CORSO PARTIGIANI, 35, 27012 CERTOSA DI PAVIA PV, Italy
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you're shipping an item over €99.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee we'll receive your returned item.
